Customer profiles with flags
Pay-before-order, VIP, do-not-sell, NFA tracking, range members. Active flags surface at the top of every profile and on the customer list.
Receiving log with auto-match
Manual matching on Counter, automatic on Shop. The receiving log IS the matching tool — type the SKU, see who's waiting.
Wishlists that don't go stale
Customers add what they want. Birddog ages the list, fuzzy-matches incoming inventory in real time, and respects opt-outs.
Special orders, layaway & holds
Status flows for special orders, layaway, and holds. Deposits, balances, past-due flags, and customer-portal status checks.
Driver's license scan quick-add
Scan the back of a license to pre-fill name and address in seconds. The raw barcode and license number are never stored.
Internal orders & approvals
Floor staff and gunsmiths flag what to order; managers approve in one tap and it becomes a linked order. Counter and up.
Send invoices
One-click branded invoices the customer views in their portal. Each send is a frozen, numbered snapshot — edits never rewrite history.
Take payments & deposits
Collect layaway deposits, build payments, and balances in-store or by a secure pay-link — recorded straight against the order.
Customer portal & white-label branding
A secure, no-login link for order status, balances, and build progress. On Shop, skin it with your own color and logo.
Distributor availability
Live stock surfaced right on the item — Chattanooga wired in. Know what you can actually get before you promise it. Shop tier.
Cerakote configurator & builds board
A public, no-login color builder. Quotes convert to builds on a drag-and-drop board with per-build workflows. Shop tier.
Team roles & audit log
Owner, manager, and staff permissions on every action — with a full audit trail of who did what, and when.
Reviews, LTV & campaigns
Auto Google review requests after pickup, lifetime-value and lapsed-customer reports, and batch campaigns to customer segments.
SMS & ringless voicemail
One-tap arrival texts and transactional ringless voicemail — STOP/HELP compliance and a hard cap built in. Your shop, your number.
QuickBooks sync
An official QuickBooks Online integration. Customers and sales receipts flow straight into your books, so there is no double entry at the register. Payment processing stays on your Payroc rail. Counter and up.
Stale marketplace
Move dead inventory dealer-to-dealer. A verified-FFL-only trading floor where you list aging stock, field cash or swap offers from other shops, and post finishing services like Cerakote, plating and engraving. Every plan.
FFL lookup
Search any dealer against the full ATF license database, refreshed monthly. Verify a transfer or a marketplace counterparty in seconds.
NFA gun trusts
Generate an NFA trust in a guided wizard. A finished PDF in minutes, $20 per trust, no lawyer markup for the standard cases.
FastBound bound book
Connect your FastBound bound book so the customer side and the A&D side stay in step. Birddog owns the operational ledger, FastBound keeps compliance. Shop tier.
